Privacy Policy

1. Information We Collect

To provide you with an exceptional travel experience, we may collect the following types of information:

• Personal Information: Your name, email address, phone number, mailing address, date of birth, passport details (for international tours), and secure payment information.
• Booking Details: Tour preferences, travel dates, special requests, and group size.
• Technical Data: Your IP address, browser type, device information, and usage data collected via cookies and similar technologies.
• Communication Data: Records of your correspondence with our team via email, chat, or social media.

2. How We Use Your Information

We use your data responsibly to ensure a seamless journey, specifically to:

• Process and meticulously manage your tour bookings and payments.
• Provide dedicated customer support and respond promptly to your inquiries.
• Send booking confirmations, essential updates, and promotional offers (only with your explicit consent).
• Continuously improve our website functionality, services, and overall user experience.
• Comply with necessary legal and regulatory requirements.

3. Legal Basis for Processing (GDPR)

If you reside within the European Economic Area (EEA), we process your personal data based on:

• Performance of a Contract: Necessary for fulfilling your tour booking.
• Legitimate Business Interests: Crucial for our service improvement and operational security.
• Your Consent: Specifically for marketing communications and tailored offers.

4. Sharing Your Information

We deeply respect your privacy and do not sell your personal data. We may only share your information with:

• Trusted Third-Party Service Providers: Such as secure payment processors and booking platforms.
• Business Partners: Exclusively to fulfill your booking requirements (e.g., local guides, hotels, or transport providers).
• Legal Authorities: Only when strictly required by applicable law.

5. Data Security

We implement stringent, industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. However, please note that no online transmission or electronic storage method is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as strictly required by law (typically up to 7 years for financial and tax records).

7. Your Privacy Rights

Depending on your location, you hold specific rights regarding your data. You have the right to:

• Access, correct, or request the deletion of your personal data.
• Object to or restrict the processing of your information.
• Withdraw your consent at any time (where applicable).
• Request data portability.

To exercise these rights, please contact our dedicated privacy team at support@euontour.com.

8. Cookies and Tracking Technologies

We utilize cookies to enhance your browsing experience. You can easily manage or disable your cookie preferences directly through your browser settings at any time.

9. International Transfers

As an international travel provider, your data may be transferred to and processed in countries outside your own, including regions where data protection laws may differ. We ensure appropriate and legal safeguards are always in place during these transfers.

10. Children’s Privacy

Our premium services are not intended for individuals under the age of 18. We do not knowingly collect data from minors without guardian consent.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect new regulations or business practices. The latest version will always be prominently posted on our website alongside its effective date.